This Privacy Policy explains how Industrial Sales International, operator of OverstockDirect.eu, collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller
OverstockDirect.eu is operated by:
Industrial Sales International
SIREN: 709 804 140
SIRET: 709 804 140 00040
VAT: FR47709804140
Registered address: 112 Quai Louis Blériot, 75016 Paris, France
Email: support@overstockdirect.eu

2. Data Collected
We collect and process the following types of personal data when you use our website or contact us:

• Identification details: name, company name, VAT number
• Contact details: email, phone number, address
• Order and delivery information
• Technical data: IP address, browser type, cookies

3. Purpose of Processing
Your data is collected and processed for the following purposes:

• To process and deliver your orders
• To provide after-sales support and warranty service
• To send order confirmations, invoices, and delivery updates
• To answer your inquiries and provide customer service
• To send marketing communications if you have given consent
• To comply with legal obligations (invoicing, accounting, tax)

4. Legal Basis for Processing
We process personal data on the following legal bases:

• Contract performance: to fulfill your order and deliver products
• Legal obligation: to comply with tax and accounting rules
• Legitimate interest: to improve our services and prevent fraud
• Consent: for marketing emails and newsletters (you can withdraw consent at any time)

5. Data Retention
We retain personal data only as long as necessary for the purpose collected:

• Order and billing data: 10 years (legal obligation)
• Customer support and warranty data: for the duration of the warranty period plus 2 years
• Marketing data: until you withdraw consent

6. Data Sharing
We may share your data with:

• Logistics partners for delivery of orders
• Local service partners for warranty and repair service
• Payment service providers for secure transactions
• Public authorities if required by law

We never sell your personal data to third parties.

7. Data Transfers
All personal data is stored and processed within the European Union. No data is transferred outside the EU/EEA.

8. Data Security
We use technical and organizational measures to protect your data, including secure servers, encryption, and restricted access.

9. Your Rights under GDPR
As a data subject, you have the following rights:

• Right of access: request a copy of your data
• Right of rectification: correct inaccurate or incomplete data
• Right of erasure: request deletion of your data where legally possible
• Right of restriction: limit processing of your data in certain cases
• Right of portability: receive your data in a machine-readable format
• Right to object: object to processing for marketing purposes
• Right to withdraw consent: at any time for marketing communications

Requests can be made to: support@overstockdirect.eu

10. Cookies
OverstockDirect.eu uses cookies to improve your browsing experience and analyze website traffic. You can manage or disable cookies in your browser settings.

11. Contact
For any questions about this Privacy Policy or your rights under GDPR, please contact:
Industrial Sales International
112 Quai Louis Blériot, 75016 Paris, France
Email: support@overstockdirect.eu