Frequently asked questions
What is Overstock Direct?
Overstock Direct is operated by Industrial Sales International, a trusted company established in 1974. We specialize in sourcing professional-quality equipment and attachments from manufacturers and liquidation channels, offering them at discounted prices.
How do you offer lower prices than competitors?
We leverage overstock opportunities and liquidation channels, allowing us to purchase equipment at reduced costs. Those savings are passed directly to our customers without compromising on quality.
Are your machines new or used?
Most of our inventory consists of brand-new, overstock, or surplus machines. In some cases, we also offer lightly used, fully inspected, and serviced equipment. Each product listing clearly indicates its condition.
Do your machines come with a warranty?
Yes. Depending on the product, we offer warranties ranging from standard manufacturer warranties to extended coverage. Please check the product details or contact our team for specific warranty information.
Can I inspect equipment before purchasing?
Absolutely. With multiple warehouses across Europe, customers are welcome to schedule inspections before making a purchase.
Do you ship internationally?
Yes. We ship worldwide and work with trusted logistics partners to ensure safe and timely delivery.
What happens if I’m not satisfied with my purchase?
We offer a trial and return policy on select machines. If you’re not satisfied within the agreed period, we will arrange a return and issue a refund (conditions apply).
How can I get a quote?
Simply browse our product listings and contact our sales team with your requirements. We’ll provide a detailed quote, including shipping and any applicable savings.