1. Technical Assistance
By choosing OverstockDirect.eu, you benefit from unlimited technical assistance by phone, available five days a week. You also have access to our network of specialized repair partners, able to intervene across France, the Netherlands, Germany, and Belgium.

2. Warranty Coverage
With over 400 partner mechanics and dealers, you are guaranteed to have a reliable service point close to your home or job site.

Every machine purchased on OverstockDirect.eu comes with a warranty ranging from 19 to 60 months, depending on the model, or between 1,000 and 5,000 operating hours (whichever comes first).

This warranty is transparent and simple: it covers all major components, including hydraulics, engine, chassis, and accessories.

3. Warranty Service Process
If you experience a problem during the warranty period, our technical team will handle your case and provide a solution quickly.

• First, our service team will perform a remote diagnosis with you.
• Then, we will send the necessary replacement parts directly to you.
• Finally, one of our dedicated repair partners will carry out the installation and repair.

For you, this means no stress and no hidden costs.

4. After the Warranty Period
Even after your warranty has expired, you continue to benefit from our technical assistance. Our specialists remain available to provide personalized support and answers to your questions.

We also guarantee the availability of spare parts for at least 10 years on every model we sell.

5. Spare Parts Delivery
We stock the majority of spare parts in our warehouses in France and Germany. Most replacement parts can be delivered within 48 hours of your order.

6. Returns Policy

All purchases benefit from a 14-day trial period starting from the day you receive delivery of your machine. If you are not satisfied or if a fault is detected, OverstockDirect.eu will cover the  return shippng cost, and issue a full refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@overstockdirect.eu}.

Summary

14-day trial with full refund guarantee

Unlimited phone assistance, 5 days per week

Network of 400+ local repair partners in France, Netherlands, Germany, and Belgium

Warranty between 36–60 months or 1,000–5,000 hours (whichever comes first)

Covers hydraulics, engine, chassis, and accessories

10-year spare parts availability guaranteed

Spare parts shipped in 48 hours from our EU warehouses